SEC Newgate Research, a division of SEC Newgate Pty Ltd (ABN #38 162 366 056) (“SEC Newgate Research”) respects and upholds your rights in adherence to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). SEC Newgate Research also adheres to the Privacy (Market and Social Research) Code 2014 (“Code”).
For more information about the Privacy Act, the Australian Privacy Principles and the Code click here.
The information SEC Newgate Research collects and holds for the purposes of undertaking market and social research include your answers to our research questions and discussions.
This may include your name, date of birth, occupation, life stage, makeup of your household, whether you own or rent your home, and opinion and feedback in relation to a number of ideas, products, proposals or issues. When providing personal information you have the option of remaining anonymous or use a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this may not be practicable.
Depending on the nature of the research we conduct, we may also collect sensitive information from you, including your political opinion, income level and cultural background. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research we conduct.
At any point in undertaking research with us, you can choose not to answer any of our questions or to give us any details related to your personal and/or sensitive information.
SEC Newgate Research will generally collect your personal information directly from you, or from one of our accredited fieldwork companies, in the course of you participating in our qualitative and/or quantitative research. However, we may also from time to time collect personal information about you from third parties, such as an organisation or company of which you’re a customer, member or employee. We may also collect personal information from other organisations or companies who may be working with or related to the organisation or company of which you’re a customer, member or employee. If so, we will inform you as soon as practicable of this collection and the circumstances of this collection. This will often be at the invitation to participate in the research.
If you declined to participate in our research, we may use your personal information to re-contact you for a research purpose if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our research, we will only re-contact you if you were informed of this or we have valid reasons to believe a genuine research concern warrants such re-contact.
Results and findings from our research are only reported at an anonymous, non-identifiable level, unless the participating individual has provided express, written consent to be identified within the research findings and reports.
Outside of participation within our research, we may also collect, hold and use your personal information in order to respond to your enquiries.
SEC Newgate Research will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order. In most cases this will be to one of our accredited fieldwork companies.
Where research discussions are observed by clients, personal information in the form of audio-visual recordings may be disclosed via a secure, encrypted link for the exclusive purpose of observation by nominated members of the client team who have signed an attestation that they will only view the recording for observational purposes pertaining to the project at hand. This data is deleted six months after the end of the research project, as per our Retention and Destruction of Personal Information requirements under this policy.
You have the right to request access to any personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time (within two business days) and endeavour to provide you with a suitable range of choices as to how access is provided (e.g., emailing or mailing it to you), except in the limited circumstances specified in the Australian Privacy Principles.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Chief Data Scientist
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
When visiting SEC Newgate Research’s web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The SEC Newgate Research web site does not use persistent cookies. Upon closing your browser the session cookie set by this website is destroyed and no Personal Information is maintained which might identify you should you visit our website at a later date.
All research data, including any personal information provided as part of the research activities, is held in encrypted form on SEC Newgate’s secure servers located in Australia for the duration of the research project, and up to six months from the end of the project. This includes any interview or discussion group recordings, which are stored on an offsite server for six months, after which they will be deleted.
SEC Newgate Research will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for our research purposes. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
SEC Newgate Research will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, email sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
In this policy “personal information” has the same meaning as under the Privacy Act.